Refund & Returns Policy
We hope you love your purchase from The Eden Rose Project.
Returns
We do not offer returns or exchanges for change of mind outside of your statutory consumer rights.
If you are purchasing from us online as a UK consumer, you may have a legal right to cancel your order within 14 days of receiving your goods. If you wish to exercise this right, please contact us within 14 days of delivery.
Items must be returned unworn, unused and in their original condition. Customers are responsible for the cost of returning an unwanted item unless the item is faulty or incorrect.
Personalised Items
Personalised, customised or made-to-order items cannot be returned or exchanged unless they are faulty, damaged or not as described.
Faulty or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible with your order details and photographs of the issue.
Where appropriate, we will arrange a replacement or refund in accordance with your statutory rights.
Refunds
Once an eligible return has been received and inspected, we will process your refund to your original payment method.
Original standard delivery charges will be refunded where required by law. Additional delivery costs, such as an upgraded or express delivery service, are not refundable beyond the standard delivery cost.
Contact Us
For any questions about an order, return or refund, please contact:
The Eden Rose Project
Email: eden@edenroseproject.com
Nothing in this policy affects your statutory rights.